Creating Useful Escalation Emails
Lots of people enjoyed yesterday’s lessons on what occurs following the first thirty days. There are a number of small topics that we can chat about that are important after the initial thirty days. One of those things is the sending of an escalation email.
When you are dealing with a negotiator inside a bank and you do not have an email address for that person, use the internet to discover that information. There are tons of ways to find out your negotiators email address. Keep in mind that lender communication happens most frequently at an email level. Essentially, this is true since they have hundreds of folders to deal with and an email is faster than a telephone call.
Given the fact that your folder is one of more than a few, it’s significant that you stand out in your interaction with your negotiator. It is critical to follow a format with your email. For instance, in the subject line put the loan number, borrower’s last name, and house address. If you want to be helpful, do not create a long story about your circumstances. Be short and to the point. There isn’t a reason to repeat the preceding telephone calls or exchange. Solicit only one or two critical, open ended questions. Attempt to steer clear of the yes or no type questions as you would like to seek more information from the negotiator than just an answer to your inquiry.
In concluding, there are some specific items of notice that you should have pulled from this episode. first, format should be in the subject line, short and pointed questions to elicit a reply, and furthermore use a read receipt. Also, make sure that you check out tomorrow’s installment. It is going to be the best ever according to Fred.
Get powered up by Kevin and Fred at Short Sale Power Hour by the Short Sale Specialists of Arizona
Filed under Foreclosures by .