Aurora Is A Bit Sluggish When It Comes To Short Sales
Today is a very unique installment, because the plan for this installment is that Kevin will not talk. If he does, Kevin and Fred might end up in a courtroom. They were really fired up about this situation when it occurred. So, they had to wait a little bit before talking about it today.
Kevin and Fred have a file with Aurora Loan Services. To be sincere, Aurora does a grand job of setting up folders and ordering BPO’s. However, their procedure as a whole is getting worse. It seems that they have a problem processing their short sale folders. There is a BPO and the package is verified. All that is left to do is hand it to the investor or make a verdict. However, they like to tell people that they will only look at folders in a timely manner if there is a foreclosure sale date forthcoming. Kevin and Fred are being informed that they have to wait 90 to 120 days for your folder to get reviewed.
The file that we have had a huge difficulty with has now been escalated to a Senior VP at Aurora. We are tired of having to dispatch emails because they can’t procedure short sale folders. The Senior VP only wanted to advise us to back off. She did not care about the information of the folder. Furthermore, this Senior VP decided to have an attorney phone Kevin and Fred. The attorney told them that they can not call members of senior management anymore.
Undoubtedly, the trouble is not with Kevin and Fred. Aurora seems to have outstanding setup, but they do a horrible job of reviewing folders. Kevin and Fred are not asking for exclusive attention. They simply want Aurora to enhance their process, which would benefit everyone. We understand that Aurora is overwhelmed with files. Nevertheless, they need to work on discovering solutions rather than sitting on their hands.
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